![]() If you send email campaigns or auto-generate emails to your customers that solicit responses, you'll want to select this option. Messages will only thread by recipients/subjects if received within 2 days of each other. Messages with the same subject line will be threaded together, only if the email recipients are the same. ![]() When you connect an Office 365 account to Front, the default threading will be set to Office 365 threading. This is where we thread messages in accordance with Office 365's logic. See below section for the impact on syncing using this threading mode. Office 365 threading options Office 365 threading Thus, changing the view in Gmail will not result in unthreaded conversations in Front - you would still need to change the threading setting in Front. In your Gmail inbox, you are able to set the view to be either Conversation view or Message view however, this is not a change to the actual Gmail threading. Why does my Gmail inbox setting to Message view not reflect in Front? Changing your threading mode to another option will break this aspect of Front's sync with Gmail to prevent this from happening. When you tag, archive, or delete one of the threads, the others can be tagged/archived/deleted by mistake because Gmail syncs that action back to all of them. When you move a message or send a sequence, you create multiple Front threads for a single Gmail conversation. With Gmail threading, there is usually a 1:1 relationship between Front conversations and Gmail conversations. All emails will continue to show up in both Front and Gmail, so you can access them in both systems. If you frequently move messages to split conversations or send sequences in a Gmail channel, we suggest changing your threading mode to another option that will disable the sync of archiving, deleting, and tagging with Gmail. Subsequent inbound replies to your message will not be threaded and will create new conversations. See below section for the impact on syncing using this threading mode. Your outbound replies will still thread with the incoming message it's replying to. No threadingĪ new conversation will be created whenever you receive a new message. Messages will only thread by recipients/subjects if received within 2 days of each other. See below section for the impact on syncing using this threading mode. In instances where recipients/subject are different, but the message does reference a previous email with the same message-id, these messages would still thread together, as this still meets the criteria for Regular threading. This threading mode means that if messages do not reference a previous email in a thread with the same message-id, they can still thread if the subject and recipients are the same. We will thread messages where the recipients explicitly respond to each other (Regular threading), or when the subject and the recipients are the same (Subject-Recipient threading). ![]() See below section for the impact on syncing using this threading mode. Regular threading is where we thread messages only if they reference a previous email in a thread with the same message-id. This is where we thread messages in accordance with Gmail's logic in addition to regular email threading. When you connect a Gmail account to Front, the default threading will be set to Gmail threading. Any change to your threading mode will only apply to future conversations. Threads can be displayed in a variety of different ways. Front has several threading options depending on how you connect your email account. If no message is found, then we create a new conversation. If we do, we'll thread the incoming message to the existing conversation we’ve just found. When we receive an email, we loop in the references and message-id to see if we can find any similar conversations. ![]() Every email contains a unique message-id, which is automatically included in the references of the email header. Conversation threading is a feature used to automatically group messages with their replies.
0 Comments
Leave a Reply. |